Returns & Exchanges Policy

Returns and Exchanges Policy

At Tiyara LLC, we are committed to ensuring your satisfaction while adhering to Law. Below is our detailed policy for returns, exchanges, and refunds to guide you through the process.

Return Policy

We do offer 7 day refunds. We can also provide exchanges or store credit for eligible items.

Eligibility Period

• 7 days from purchase for in-store purchases.

• 14 days from delivery for online purchases.

How to Start a Return or Exchange Process

  1. Contact Us:

• Email us at create@tiyara.co or call +62 853-3820-4898 with your order number and the reason for your return or exchange request.

  1. Provide Evidence:

• Include photographic evidence of the item if it is damaged or faulty. Provide a detailed explanation of the issue.

  1. Shipping Instructions:

• Once approved, return the item in its original, unused condition with tags, packaging, and accompanying documents.

• Customers are responsible for return shipping costs unless the item is faulty.

Conditions for Returns or Exchanges

To be eligible, items must:

• Be unused, unwashed, and unworn.

• Include original tags, packaging, and documents.

• Be returned within the specified period (7 or 14 days).

What Items Are Not Eligible?

• Pierced jewelry and earrings due to hygiene reasons.

• Custom-made or personalized items.

• Items from SALE collections or Final Sale collections.

• Free gifts from promotional campaigns.

• Items showing signs of wear, washing, or improper care.

Faulty or Damaged Items

If your item arrives damaged or faulty:

• Notify us within 14 days of delivery at create@tiyara.co with photos of the issue.

• Once approved, we will provide a prepaid return shipping label and send you a replacement free of charge.

• If the item is out of stock, you can choose a refund, store credit, or wait for restocking.

Refunds, Store Credit, and Approval Process

• Refunds are available, and faulty items can receive store credit if a direct replacement cannot be provided.

For eligible returns:

• Store credit will be issued for 110% of the product price (original price + 10%).

• Refunds are processed within 3-5 business days after item inspection and approval.

Are Returns Free?

• For faulty or damaged items, we cover return shipping costs.

• For other returns, the customer is responsible for shipping fees.

Additional Notes

  1. Shipping Costs: Original shipping fees are non-refundable.

  2. Lost in Transit: We are not responsible for returns lost or damaged during shipping. We recommend using a tracked shipping method.

  3. Gift Returns: Gift recipients can receive a non-refundable merchandise credit once the return is approved.

  4. Returned to Sender: If a parcel is returned to us, we can reship it to you at an additional cost depending on the reason for the return.

Return Timelines and Updates

• Inspection of returns typically takes 3-5 business days after receipt but may take longer during busy periods.

• You will receive email updates on the approval or rejection of your return.

For further assistance, please contact us at create@tiyara.co or call +62 853-3820-4898.